Customer shocked over credit card charges - March 7, 2008
An MBNA credit card customer recently expressed his concern after he was charged a small fortune by the credit card company for a small oversight. Paul Williams, aged 39, said he took out the 0% balance transfer credit card to try and sort his finances out, and he set up a direct debit for the £5 minimum monthly repayment right away.
However, MBNA then increased the minimum repayment to £10 per month, but Mr Williams did not realise and therefore did not increase the direct debit. As a result of this Mr Williams paid less than the minimum required repayments, and was hit with a £12 charge.
However, it did not end their. As a result of this oversight the credit card provider also decided to withdraw the 0% balance transfer facility from Mr Williams, and told him that he would have to pay £170 more in interest on his credit card balance. However, after some discussion the card company agreed to reinstate the offer and refund the charges.
Mr Williams said: ‘I was shocked and stunned when this happened. ‘I put my hands up that I made a mistake, but to ruthlessly withdraw my 0% credit card rate and charge me interest at the full rate because of one basic error is harsh.’
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